Subject: Tech Support Candidate - Amit Kumar
From: Amit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Jun 2021 02:01:33 -0400

| | Tech Support Test

Name | Amit Kumar
E-mail | [email-masked]
Phone Number | (+91) 8789029571
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Leader Document Processing | Mortgage Associate | 19 june 2021 | 30
Previous Employer 1 | Assimilate Solutions | Sr Associate | 19 Nov 2020 | 30
Previous Employer 2 | Largeshield Pvt Ltd | Tech Support | 2018 | 20

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Restart your Device: Many basic problems can be solved simply by restarting device
2. Make sure the Internet connection works
3. Make sure search results load properly
4. Check if website is down for everybody
5. Check if website address including domain entered correctly

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open Bluetooth
2. On Bluetooth
3. Search for Bluetooth Device
4. Paired right device
5. Play music

What according to you makes you a good candidate for customer service or technical support job? | Punctuality
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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