Subject: Tech Support Candidate - Namrata Gupta
From: Namrata Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Jun 2021 01:55:44 -0400

| | Tech Support Test

Name | Namrata Gupta
E-mail | [email-masked]
Phone Number | (91) 9080696185
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Meerut
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Radisys | Intern trainee | 30-06-2021 | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If I've open this website from google and it's showing error so first I'll try to open it from another site like Microsoft edge and If from there also it's showing error then I'll check what type of error is coming and then resolve that particular error accordingly as it could be any type of error and every error has different way of debugging it.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First I'll go to the settings and enable bluetooth from there and also enable bluetooth from speaker.
2. Then I'll scan available devices from mobile phone then  find the exact one and pair it.

What according to you makes you a good candidate for customer service or technical support job?

I've done my engineering from chennai where people doesn't speak hindi at all so for all type of communication I had to speak in english all the time everywhere for 4 years which helped me alot to improve my communication skills and made me confident.
According to me for the role of technical support job these two are most important which makes me a perfect candidate for this role.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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