Subject: Tech Support Candidate - Sunny Salaria
From: Sunny Salaria <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Jun 2021 01:53:37 -0400

| | Tech Support Test

Name | Sunny Salaria
E-mail | [email-masked]
Phone Number | (91) 9999435710
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Old Gobind Pura Extn. Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IND Innovations Pvt Ltd | Sr. Customer Support Executive | NA | 35288
Previous Employer 1 | Thoughtsol Infotech Pvt Ltd | System Engineer | 8th November 2020 | 30886
Previous Employer 2 | PC Solutions Pvt Ltd | Remote Desktop Engineer | 14th November 2019 | 21950

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Please check if your internet is connected.
Refresh the webpage.
Check if you are able to open other websites.
Check on other web browsers.
Make sure if any JavaScript enable required.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bluetooth speaker  and put on Bluetooth mode.
Go to settings of phone.
Search for the Bluetooth speaker.
Tap on Bluetooth speaker name.
It will connect

What according to you makes you a good candidate for customer service or technical support job? | As I have good technical knowledge and aware with current technology.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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