Subject: Tech Support Candidate - Syed Anas
From: Syed Anas <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Jun 2021 22:49:32 -0400

| | Tech Support Test

Name | Syed Anas
E-mail | [email-masked]
Phone Number | (110025) 8882332268
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | South Delhi, Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Morbag | Bdm | January 20 | 25k
Previous Employer 1 | Netambit | Bdm | April | 28k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Open a new tab and check to see if you can load another website like google.com
If you can open another site, skip down to The problem only happens with certain websites.
If you can't open another site, continue on to the next step.
Launch another browser, like Internet Explorer, and try to open the site you were having problems with.
If the site works in another browser, see The problem only happens in Firefox.
If the site doesn't work in another browser, check out The problem happens in all web browsers.
Check internet connectivity with setting part or reset the model

Please list the steps to connect a Bluetooth speaker to your mobile phone. | If you are using android phone , open setting - go to connection- click on Bluetooth-  pair the devices - your Bluetooth is connected now
What according to you makes you a good candidate for customer service or technical support job? | I have good knowledge of technical part, I grasp thing very easily and have zeal to learn new things with good communication skill and having customer centric approach experiences.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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