Subject: Tech Support Candidate - Ashish Koul
From: Ashish Koul <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Jun 2021 19:51:50 -0400

| | Tech Support Test

Name | Ashish Koul
E-mail | [email-masked]
Phone Number | (011) 9958258096
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NTT Data | Senior Helpdesk Associate | 25th July 2021 | 36000
Previous Employer 1 | Insta Mind Tech | Technical Support Executive | 31st March 2019 |
Previous Employer 2 | Chi Networks | Desktop Administrator | 31st Feb 2015 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I will check the error message and will do troubleshooting according to it.
Will try to check internet Connection first.
Will try different browser. Will try to clear cache, Will reset browser, after taking backup of bookmarks.
Will try to ping to website.
Will try to open website in incognito window.
Will try to update network drivers if issue is related to network.
Will try to reboot pc.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Will turn on bluetooth on both phone and speaker, will go to pairing mode in speaker and go to phone's bluetooth section and connect to speaker.
What according to you makes you a good candidate for customer service or technical support job? | I have over 7 years of experience in I.T. field with basic to server related experience I am AWS certified which indicates my command over cloud computing as well.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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