Subject: Tech Support Candidate - Divyanshu Bhardwaj
From: Divyanshu Bhardwaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Jun 2021 11:02:09 -0400

| | Tech Support Test

Name | Divyanshu Bhardwaj
E-mail | [email-masked]
Phone Number | (91) 9680656757
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformancedibs | Level2 | 30july2021 | 29000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check first if My device has an Internet access
I will reset my browser to fix issue
I will remove any dns saved in my network settings
I will check if there is any proxy settings enabled
I will make sure that there is no VPN service blocking my connection to site

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on blue tooth speaker
Turn on blue tooth on phone
pair the device

What according to you makes you a good candidate for customer service or technical support job?

I have a work experience of 4 years
I am polite in harsh situation
Knowledge in technical support and experience with troubleshooting on windows

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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