Subject: Tech Support Candidate - Rajat Gera
From: Rajat Gera <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Jun 2021 10:34:39 -0400

| | Tech Support Test

Name | Rajat Gera
E-mail | [email-masked]
Phone Number | (+91) 9899916805
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | DELHI
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Chromebook, android

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bright Solutions | Sr. Technical exc. | 30th June 2021 | 45000
Previous Employer 1 | Tech Solutions | technical Associate | 27th March 2013 | 25000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1st. I will Check internet connection properly connected and working on computer and try to open other websites if other websites are opening that means there might be problem in browser or website is down.

2nd- I will try to open that website in different browser if it works that means there is problem in that particular browser.

3rd - Will try to check or ping that website in command prompt.

4th - try to reboot system.

5th - try to to check etc-host-drivers-sam file might be there is block in that website

if nothing work that means website is down

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on your bluetooth device which you want to connect then go into connections- bluetooth-turn on the bluetooth

the we will see the list of blutooth device - tap on it and paired with that device which you are trying to connect

What according to you makes you a good candidate for customer service or technical support job? | I have experience more than 7 years in this field and found the right person for this job .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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