Subject: Tech Support Candidate - Shashank Sharma
From: Shashank Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Jun 2021 09:29:46 -0400

| | Tech Support Test

Name | Shashank Sharma
E-mail | [email-masked]
Phone Number | (91) 8218722754
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Laxmi nagar, New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Zomato | Senior engineer | Present | 23.7k
Previous Employer 1 | Ienergizer | Senior tech support engineer | Aug 6 2020 | 21.5k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Open the website.
2. Refresh the page.
3. Open the browser history and clean history i.e basic and advanced.
4. Try to open the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First of all turn on the Bluetooth of speaker.
2. Swipe down the panel of mobile phone and touch and hold the bluetooth option.
3. Click to pair the new device, if don’t find the pair option, click on available device tap and refresh.
4. Click on the name  of bluetooth which we want to pair.
5. Start the instructions

What according to you makes you a good candidate for customer service or technical support job?

1.First of all listen the problem of the customer.
2. Do apology for the inconvenience to the customer.
3. Put the customer on hold for one minute to check the solution on your system.
4. Unhold the customer.
5. Provide technical troubleshooting to the customer according to the problem he/she is facing with the device.
6. If still problem persists, take customer device on remote support with his/her permission.
7. Check his/her device and guide cx according to the steps perform.
8. After providing the solution of the query ask customer foe further query.
9. Ending the call.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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