Subject: Tech Support Candidate - AYUSH SRIVASTAVA
From: AYUSH SRIVASTAVA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Jun 2021 08:33:29 -0400

| | Tech Support Test

Name | AYUSH SRIVASTAVA
E-mail | [email-masked]
Phone Number | (+91) 9451628505
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Renukoot
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TATA CONSULTANCY SERVICES | SYSTEM ENGINEER | 20 AUGUST, 2021 | 30000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Will get to know what error is visible to user. Analysis on base of error. Next check internet connection. Next if website address is correct.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | turn on bluetooth of mobile. Long press to turn on bluetooth of speaker in search mode. Pair the device when visible on mobile
What according to you makes you a good candidate for customer service or technical support job? | Getting to root cause of problem and giving proper analysis. Look the problem never happens again.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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