Subject: Tech Support Candidate - Rahul Prasad
From: Rahul Prasad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Jun 2021 08:28:44 -0400

| | Tech Support Test

Name | Rahul Prasad
E-mail | [email-masked]
Phone Number | (91) 8210347269
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Applications

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Net Business Solutions | Sr. Desktop Support Engineer L2 | 24-03-2021 | 24800
Previous Employer 1 | Impact Infotech | Sr. Desktop Support Engineer | 31-08-2018 | 16468
Previous Employer 2 | HSB Infotech | Sr. Desktop Support | 19-07-2017 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First is required ticket number for this issue after that I will work on the same.
1) I will check LAN physical connection.
2) I will check IP Address and DNS configured or not.
3) I will check through ping command that www.ndtv.com ping or not.
4) if not working I will IP Address and www.ndtv.com in the host file.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Power ON bluetooth speaker and go to settings of mobile > bluetooth connection > scan > connect.
What according to you makes you a good candidate for customer service or technical support job? | Support to customer quick respond without delay and satisfaction and feedback of our job from customer end.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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