Subject: Tech Support Candidate - Siddhartha Behera
From: Siddhartha Behera <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Jun 2021 08:19:12 -0400

| | Tech Support Test

Name | Siddhartha Behera
E-mail | [email-masked]
Phone Number | (75033) 25256
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | PUNE
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | vwits | Team Lead | - | 12lacs
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

check the error code.
see if the internet is working.
see if the site had been added to the blacklisted sites or not.
see the steps to resolve the error code over internet.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | turn on Bluetooth on phone - search new devices - turn on the speaker - locate the device - click on the device name - click on connect.
What according to you makes you a good candidate for customer service or technical support job? | A person who have good listening analyzing and empathizing skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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