Subject: Tech Support Candidate - Ajay Thakur
From: Ajay Thakur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Jun 2021 08:08:49 -0400

| | Tech Support Test

Name | Ajay Thakur
E-mail | [email-masked]
Phone Number | (999) 9575767
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Optum | Senior associate | |
Previous Employer 1 | Exclusive infosoft Pvt ltd | Technical support | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Depends on what type of error .
1 maybe connectivity issue internet not connected properly with the system.

2 which browser you open doesn't valid.
3 maybe server down of that website.

We examined all the problems do the R&D resolve the problem.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on the bluetooth device and activate bluetooth in phone and search it bluetooth name in phone and click on the bluetooth name then it will be connected
What according to you makes you a good candidate for customer service or technical support job? | Honest, humble and hardwork.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |