Subject: Tech Support Candidate - Rajesh Sharma
From: Rajesh Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Jun 2021 07:15:42 -0400

| | Tech Support Test

Name | Rajesh Sharma
E-mail | [email-masked]
Phone Number | (0) 9671415422
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HP | Resident Engineer | | 16000
Previous Employer 1 | GIIV Services | Desktop support engineer | 10/08/2020 | 12000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all check the internet connection if the connection is working then find which type of error occur & if the connection is not working then find out the problem like LAN cable damage or switch, router properly working or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. open phone bluetooth.
2. open speaker bluetooth.
3. search speaker bluetooth device name by phone.
4. Pair the right device.

What according to you makes you a good candidate for customer service or technical support job? | Excellent behavior with customer, Good catching power, Good listener.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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