Subject: Tech Support Candidate - Sunita Soren
From: Sunita Soren <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Jun 2021 03:34:29 -0400

| | Tech Support Test

Name | Sunita Soren
E-mail | [email-masked]
Phone Number | (88956) 13674
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bhubaneswar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sysnetglobal technologies pvt LTD | Customer support engineer | 05/04/2021 | 10000
Previous Employer 1 | Travel wings pvt LTD | Air ticketing | 31/12/2016 | 8000
Previous Employer 2 | OSCSC LTD | SA-CUM-DEO | 07/07/2014 | 7000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | 1.i will click the google chrome search www.ndtv.com then it's come the website and if doesn't come then I'll check internet proxy setting is correct or not then I'll will correct the internet setting and then I'll type www.ndtv.com then the website will work
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First on the Bluetooth device of both mobile and speaker then connect to it. Then it connects.
What according to you makes you a good candidate for customer service or technical support job? | I'm technical savvy and if problem I manage to customer support job
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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