Subject: Tech Support Candidate - Mukesh Raut
From: Mukesh Raut <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Jun 2021 02:35:07 -0400

| | Tech Support Test

Name | Mukesh Raut
E-mail | [email-masked]
Phone Number | (834001) 6202046393
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ranchi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Speakers & Audio
I-pad Chromebook trouble shooting

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Vmak & research pvt. Ltd | Technical support executive | 31april2021 | 26k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If I will get error message to open www.ndtv.com website/ i will make sure check the website name.
Check out why it's showing error.
I will check proxy setting/ ad blocker/ notifications panel/ refresh the page/if any antivirus blocking the site, enable the site permission.
Refresh the page. Check internet connection.
Try on another browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the bluetooth device and turn on the bluetooth on android phone.
Start searching for new device and pair with bluetooth device on android phone.

What according to you makes you a good candidate for customer service or technical support job?

Soft skills. Good communication skill. Quick listener.
Judge the customer. Assurance. Troubleshooting knowledge. The customer satisfaction is important.
Fix the issue quickly.
Explanation.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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