Subject: Tech Support Candidate - Muqeem Ali
From: Muqeem Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Jun 2021 02:23:41 -0400

| | Tech Support Test

Name | Muqeem Ali
E-mail | [email-masked]
Phone Number | (+91) 8285202781
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Badarpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Senior solution Engineer | 20 Nov 2020 | 32 k
Previous Employer 1 | Saburi Tech Live Connect | Solution Engineer | 24 June 2019 | 21 k
Previous Employer 2 | NA | NA | NA | Na

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will check whether I am connected to my internet connection or not. If i am connected to the internet then I will check the error message accordingly , it could be the firewall of my computer is stopping to open. I will also check the certificates in order to open the particular website etc.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First turn on the Bluetooth speaker then turn on Bluetooth of mobile, all discovered devices will be listed there. I will choose the name of Bluetooth speaker and pair with eachother. Finally it would be connected.
What according to you makes you a good candidate for customer service or technical support job? | I do have relevant experience and I worked as a technical support executive more than 2 years. I am quick learner and friendly behaviour to work with team and capable to work in pressure as well.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |