Subject: Tech Support Candidate - Rahul Kumar
From: Rahul Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Jun 2021 02:15:58 -0400

| | Tech Support Test

Name | Rahul Kumar
E-mail | [email-masked]
Phone Number | (91) 9206707924
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida Secter 62
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Shiva construction ltd | It supports | 30 june | 30000
Previous Employer 1 | Vara infrovate Pvt ltd | Production support engineer | 30 Nov. 2020 | 24000
Previous Employer 2 | Wsi it solutions | Support engineer | Oct 2017 | 22000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check

1.Internet connection
2.DNS IP
3.Windows Firewall.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. I will open Bluetooth of speaker
2. I will search nearby Bluetooth device in my mobile after opening Bluetooth in it
2. After getting Bluetooth name click on pare device and enjoy

What according to you makes you a good candidate for customer service or technical support job? | I have convincing capabilities which is most important thing in support
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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