Subject: Tech Support Candidate - Keeavan K
From: Keeavan K <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Jun 2021 01:48:48 -0400

| | Tech Support Test

Name | Keeavan K
E-mail | [email-masked]
Phone Number | (91) 9500073690
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Vandalur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Call Street global service by ltd | Team leader | 31.03.2021 | 46000
Previous Employer 1 | Redingtongulf | At system support executive | 31.09.2020 | 36000
Previous Employer 2 | Samartha info soln pvt ltd | Application support engineer | 11.06.2017 | 24000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First ask the user to check internet is working fine or not. If the issue persists only for this site will ask the user to check in different browser. If still issue persists ask the user to check in different system
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on Bluetooth frm mobile and speaker and scan the devices then connect the same
What according to you makes you a good candidate for customer service or technical support job? | Good listening skill and patience
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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