Subject: Daily performance summary for LiveSalesman team for Jun 21st, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Jun 2021 09:05:05 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 21st, 2021.

Total tickets created :

Total tickets created | Groups | |
Agent Name | Facebook KSA HB | HomeBox KSA | Grand Total
Ibrahem Mahmoud | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0
Ankit Kumar | 1 | 0 | 1
Amr Khalil | 3 | 5 | 8
Malek Hosan | 0 | 28 | 28
Mohd Iqbal | 0 | 10 | 10
Mohammed Ali | 0 | 0 | 0
Saleh Ahmed | 0 | 7 | 7
Hasan Nour | 7 | 0 | 7
Adam musa yagoub yousif | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0
Sreelal.t CT | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0
Yahkoob Erachat | 0 | 10 | 10
Abu Sufian | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0
Niren Dsouza | 0 | 1 | 1
Javed Aslam | 0 | 7 | 7
RAMI KASSAM | 0 | 4 | 4
Syed Ataullah | 0 | 6 | 6
Murtaza Kutiyanawala | 0 | 0 | 0
Grand Total | 11 | 78 | 89

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | (blank) | 5
| | Delayed Delivery (Furniture) | 2
| | Delayed Delivery (HH) | 1
| | Delivery Status | 15
| Product Complaint | (blank) | 3
| | Complaint outside Warranty | 1
| | Complaint within Warranty | 3
| Refunds and Cancelations | (blank) | 2
| | Cancelation | 4
| | Refund for Other reason | 3
| | Refunds after Return | 8
| | Return Request Initiation | 3
Customer Services Total | | | 50
PreSales | Other Enquiry | Promo Code | 1
| | Using Shukran Points | 2
| Policy Related | (blank) | 1
| Product Related | Combo | 1
| | Product Specification | 3
PreSales Total | | | 8
Grand Total | | | 58

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali Abdelrahem Almozain | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hasan Nour | 4 | 1 | 0 | 0 | 0 | 2 | 7
Amr Khalil | 2 | 0 | 2 | 0 | 0 | 0 | 4
Ankit Kumar | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 6 | 2 | 2 | 0 | 0 | 3 | 13

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Saleh Ahmed | 14 | 5 | 2 | 4 | 2 | 17 | 44
Malek Hosan | 11 | 1 | 0 | 1 | 1 | 4 | 18
Mohd Iqbal | 27 | 2 | 5 | 3 | 0 | 8 | 45
RAMI KASSAM | 3 | 5 | 1 | 2 | 5 | 7 | 23
Javed Aslam | 3 | 3 | 0 | 3 | 5 | 12 | 26
Yahkoob Erachat | 3 | 2 | 2 | 3 | 3 | 1 | 14
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 1 | 0 | 0 | 1
Amr Khalil | 7 | 1 | 2 | 1 | 0 | 0 | 11
Niren Dsouza | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 69 | 19 | 12 | 18 | 16 | 49 | 183

Please feel free to reach out for any further clarifications.