Subject: Tech Support Candidate - Arnav Jain
From: Arnav Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Jun 2021 12:19:19 -0400

| | Tech Support Test

Name | Arnav Jain
E-mail | [email-masked]
Phone Number | (91) 9910693176
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Vaishali Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amazon development center | CSA | NA | 30000
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly, I'll check the network connection if it is not connected properly or not. If the connection is all good, then I'll disconnect and reconnect the network connection. If same issue happens again then I'll clear my caches from the browser. Also, if happens again then I'll check the notification what I'm getting and resolve that.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the bluetooth from the mobile as well as of the product.
Then search for the product in mobile.
Then click on the product name and pair the product.
Once it will be connected the beep sound comes up from the speaker.

What according to you makes you a good candidate for customer service or technical support job?

According to me, I talk gently with the customers and treat customer as a friend. So that makes the customer comfortable and able to talk politely and in a friendly manner.
Also, I'm a good listener and give empathy to the customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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