Subject: Tech Support Candidate - Mohd Shahid Raza
From: Mohd Shahid Raza <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Jun 2021 11:54:10 -0400

| | Tech Support Test

Name | Mohd Shahid Raza
E-mail | [email-masked]
Phone Number | (+91) 8423485230
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | BlueCloud Technologies | System Administrator | 30 June, 2021 | 18000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly, I will check internet connection and if everything is okay, then I will check other websites are loading or not. And if other websites are loading then I will go to clear cookies and cache in browser. If website is still not loading, then I will check secure or unsecure connection address (https://) or (http://) respectively. And if problem is still there then I will go for proxy server setting. And if website still not loading then I say that its DNS setup is not upto date.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open bluetooth in mobile
2. Switch on the speaker in search mode
3. Search speaker in mobile's bluetooth setting
4. Pair both device

What according to you makes you a good candidate for customer service or technical support job? | As I already working for an US company and have good communication skill to deal with US clients. Have proven knowledge in technical support because of my current role as System Administrator. Also have confidence to adopt new things rapidly.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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