Subject: Tech Support Candidate - Akash Gupta
From: Akash Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Jun 2021 11:46:19 -0400

| | Tech Support Test

Name | Akash Gupta
E-mail | [email-masked]
Phone Number | (0120) 9368687614
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
People Relation Skill and Selling skill

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

- Try to open in another browser to check if it is not problem with one browser or all

- Check internet connection by searching another result on www.google.com
- If you not get the desired result then problem with your internet connectivity. Check for internet connectivity and also restart your device.
- If you get the desired result then problem with website

- Check problem is with everyone or just with your device. Go to www.downforeveryoneorjustme.com and enter your website
- If it says " it's not with you" then problem with website
- If it says "it's just you" then problem in

Please list the steps to connect a Bluetooth speaker to your mobile phone.

- Open mobile bluetooth
- Turn on bluetooth speaker
- Go to bluetooth setting
- Connect with the desired device

What according to you makes you a good candidate for customer service or technical support job?

- Good people relation skill
- Good technical knowledge
- Good communication skill
- Good Behaviour
- Confidence

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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