Subject: Tech Support Candidate - Aman Sharma
From: Aman Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Jun 2021 10:59:20 -0400

| | Tech Support Test

Name | Aman Sharma
E-mail | [email-masked]
Phone Number | (807) 7879279
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Meerut
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL technologies | Senior Analyst | Current working |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First to refresh the page still the issues occurs go to settings and clear all cache.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. If bluetooth is wireless then first power ON the bluetooth.
2.then go to computer Device and go to bluetooth key and search your device then connect it.

What according to you makes you a good candidate for customer service or technical support job? | Good knowledge of Active directory and windows Administrator System to communicate with clients.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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