Subject: Tech Support Candidate - Tanuj Gaur
From: Tanuj Gaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Jun 2021 09:32:23 -0400

| | Tech Support Test

Name | Tanuj Gaur
E-mail | [email-masked]
Phone Number | (91) 7906530269
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Dehradun, can reallocate to delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TechMahindra | Customer relations advisor | 02/07/2021 | 25000
Previous Employer 1 | Concentrix | Technical support advisor -2 | 23/12/2019 | 28000
Previous Employer 2 | Wipro | Senior advisor | 31/12/2018 | 13000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) I will check if I am connected to Internet/WiFi
2) I will re-check if url/domain/site name is correctly typed.
3)I will check for the error I am getting at time of accessing the site, simultaneously I will try my Internet provider if that is working fine with other devices.
4If Internet is working fine on other devices, then there must be some issues with the system we are trying to accesss the site hence will check for firewall settings.
5) if all the settings are correct on firewall, we may need to restart system and see if issue persist.
6) if issue still persist we should try different browser( this could be step 2nd or 3rd as well).
The above steps should resolve the issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) turn on the Bluetooth speaker.
2) Make sure Bluetooth speaker is discoverable and ready to pair.
3) turn on Bluetooth on the phone by just tapping or enabling Bluetooth icon on the phone.
4) It will search for all the Bluetooth devices around it and from the list just tap on the one we want to get connected.

What according to you makes you a good candidate for customer service or technical support job? | I am good at call handling , quick in providing the resolution with effective and long last solutions. As my graduation has been done from technical background, which can help to grasp technical things quickly. I know the ground basic as how to probe customer to get exact point of failure and accordingly we can proceed with the resolution. I can sense how customers feel when they face technical issues and so I can do-escalate customer query.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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