Subject: Tech Support Candidate - Vikas Kumar
From: Vikas Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Jun 2021 08:55:46 -0400

| | Tech Support Test

Name | Vikas Kumar
E-mail | [email-masked]
Phone Number | (91) 9950638186
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Supaul
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
ERP software

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | MITTSURE technologies llp | Business development engineer | December 2020 | 25k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will go to the privacy section and will change the network issue.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly I will ON the Bluetooth speaker and also I will open mobile bluetooth option and have to connect that speaker bluetooth by tapping on that.
What according to you makes you a good candidate for customer service or technical support job? | I can easily adjust according to the situation and can handle situation very well. I am good at convenienceing people and at the same time I am very cool while I am talking.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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