Subject: Tech Support Candidate - Chandan Singh Bisht
From: Chandan Singh Bisht <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Jun 2021 06:54:07 -0400

| | Tech Support Test

Name | Chandan Singh Bisht
E-mail | [email-masked]
Phone Number | (91) 9871494215
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Gyanwave IT consulting Pvt. ltd | Sales executive | | Rs. 29,500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Check Internet connection.
2) Clear history & cache
3) Use incognito mode
4) Re-launch the web browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Open the mobile phone's Bluetooth.
2) Switch on the Speaker.
3) Press & hold the pair button on Bluetooth and search for its name in the phone's list of available Bluetooth devices.
4) Once the devices are paired, Speaker will produce a confirmation sound.

What according to you makes you a good candidate for customer service or technical support job? | I have worked with renowned MNCs like TechM & HCL.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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