Subject: Tech Support Candidate - SATYAPRAKASH ARYA
From: SATYAPRAKASH ARYA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Jun 2021 05:14:49 -0400

| | Tech Support Test

Name | SATYAPRAKASH ARYA
E-mail | [email-masked]
Phone Number | (91) 7417804272
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | noida 44
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | technoturf it services pvt ltd | solaris admin | 10 jun 2021 | 49500
Previous Employer 1 | hcl infotech | sr customer engineer | 24 feb 2020 | 30000
Previous Employer 2 | hcl infotech | consulatant | 30 jan 2016 | 17500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

first check network connection

Please list the steps to connect a Bluetooth speaker to your mobile phone. | open bluetooth in the setting of laptop and pair in mobile bluetooth
What according to you makes you a good candidate for customer service or technical support job? | good technical
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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