Subject: Tech Support Candidate - Mukesh Prasad Raut
From: Mukesh Prasad Raut <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Jun 2021 03:06:30 -0400

| | Tech Support Test

Name | Mukesh Prasad Raut
E-mail | [email-masked]
Phone Number | (91) 6202046393
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ranchi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Vmak & research pvt. Ltd | Technical support executive | 31 April | 26000/
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will try to open a website like(www.ndtv.com)
If, I get an error message.
First thing I will check proxy setting.
If there's no any problem in proxy setting.
I will chek ad blocker/ refresh the page.
If it will not work.
I will check notification pannel.
If antivirus is not giving permission to open that site.
I need to shut down the protection of antivirus and the site permission/ again turn on the antivirus protection.

Note:- We also can use another browser to open that site(www.ndtv.com)

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First if I have an Android phone.
We need to open Bluetooth on Android phone.
And turn on the device (speaker).
Press the button on speaker to play via Bluetooth mode.
Then start searching for new device on my Android phone.
Once speaker Bluetooth name will show.
Pair the speaker Bluetooth with my Android phone. It will connect.

What according to you makes you a good candidate for customer service or technical support job?

Well. The soft skills is very important while we are handling to our customers.
Customer satisfaction will be our first priority.
Don't be frustrat on the call.
Be patience/ be polite.
Quick listener, judge the customers what they want?
Make a trustful and personal attachment with customer on the call( but not very close)
Probing is must important.
Because some time customers facing issue is different/ but customers wasn't able to explain what exactly the issue.
So we need to understand and ask to customers the reason/ why they facing that type of issue.
Presence of mind.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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