Subject: Tech Support Candidate - Naveen Kumar
From: Naveen Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Jun 2021 02:31:51 -0400

| | Tech Support Test

Name | Naveen Kumar
E-mail | [email-masked]
Phone Number | (+91) 9999746294
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ashok Nagar, Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Manpower services India Pvt | Executive | Jan2020 | 25000
Previous Employer 1 | Web blaze services | Sr sales Engg | Mar 2018 | 35000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Checking whether browser is online or not .if it is online then try to open new tab and check any other website is opening or not.
If everything is working fine then check what is the error code and then according to the error code the troubleshooting steps will follows.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn ON the Bluetooth of both phone and speaker and making sure devices are within range. Next search the speakers name in available Bluetooth devices in phone if find the device the Paire it .
If unable to find device then clear previous connected devices and search again.
After doing this mostly device will searched and connected.

What according to you makes you a good candidate for customer service or technical support job?

When I was started my first job as technician over the phone for xyz item then I assumed my self in the place of customer.As customer wasn't understand what was needed to perform and how.
It will be the best way to Troubleshooting and supporting to customers.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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