Subject: Tech Support Candidate - Kopal Sadaphal Kopal
From: Kopal Sadaphal Kopal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Jun 2021 01:33:03 -0400

| | Tech Support Test

Name | Kopal Sadaphal Kopal
E-mail | [email-masked]
Phone Number | (87707) 29254
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Seoni
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | FIS global Solution | Technical support Representative | 30 july | 40k
Previous Employer 1 | NA | NA | NA | Na
Previous Employer 2 | Na | Na | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.I'll try with different browser.
2.I'll check my network connectivity.
3.I'll recheck my url again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.On bluetooth on speaker
2.On bluetooth on mobile phone
3.in my mobile phone and speaker I will get option to connect.
4.clieck connect or yes button
5.Both device connect successfully.

What according to you makes you a good candidate for customer service or technical support job? | As per me good candidate for customer service or technical support job is one who understand requirement from the client properly nd provide complete support to resolve there issue till the end.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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