Subject: Daily performance summary for LiveSalesman team for Jun 20th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Jun 2021 09:05:05 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 20th, 2021.

Total tickets created :

Total tickets created | Groups | |
Agent Name | Facebook KSA HB | HomeBox KSA | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0
Amr Khalil | 0 | 13 | 13
Mohammed Ali | 0 | 0 | 0
Hasan Nour | 4 | 0 | 4
Saleh Ahmed | 0 | 14 | 14
Mohd Iqbal | 0 | 18 | 18
Javed Aslam | 0 | 11 | 11
Ankit Kumar | 0 | 0 | 0
Adam musa yagoub yousif | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0
Sreelal.t CT | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0
Yahkoob Erachat | 0 | 1 | 1
Abu Sufian | 0 | 0 | 0
Ibrahem Mahmoud | 0 | 0 | 0
Malek Hosan | 0 | 14 | 14
RAMI KASSAM | 0 | 1 | 1
Syed Ataullah | 0 | 2 | 2
Murtaza Kutiyanawala | 0 | 0 | 0
Grand Total | 4 | 74 | 78

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | (blank) | 1
| | Delayed Delivery (Furniture) | 2
| | Delivery Status | 12
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 7
| Refunds and Cancelations | (blank) | 2
| | Cancelation | 4
| | Refund for Other reason | 2
| | Refunds after Return | 4
| | Return Request Initiation | 1
Customer Services Total | | | 36
PreSales | Other Enquiry | Website/App Issues | 2
| Product Related | Pricing | 1
| | Product Specification | 5
PreSales Total | | | 8
Grand Total | | | 44

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali Abdelrahem Almozain | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hasan Nour | 3 | 0 | 0 | 0 | 1 | 1 | 5
Amr Khalil | 0 | 2 | 0 | 0 | 0 | 0 | 2
Ankit Kumar | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 4 | 2 | 0 | 0 | 1 | 2 | 9

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Saleh Ahmed | 16 | 2 | 4 | 3 | 4 | 16 | 45
Malek Hosan | 3 | 2 | 0 | 1 | 1 | 2 | 9
Mohd Iqbal | 31 | 3 | 5 | 4 | 2 | 9 | 54
RAMI KASSAM | 4 | 4 | 2 | 3 | 5 | 8 | 26
Javed Aslam | 3 | 2 | 2 | 2 | 7 | 11 | 27
Yahkoob Erachat | 3 | 0 | 4 | 2 | 3 | 1 | 13
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 1 | 0 | 0 | 1
Amr Khalil | 12 | 2 | 2 | 0 | 0 | 0 | 16
Grand Total | 72 | 15 | 19 | 16 | 22 | 47 | 191

Please feel free to reach out for any further clarifications.