Subject: Daily performance summary for LiveSalesman team for Jun 20th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Jun 2021 09:01:09 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 20th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 8 | 28 | 0 | 1 | 37
Amr Khalil | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 1 | 0 | 17 | 18
Hasan Nour | 6 | 0 | 0 | 0 | 2 | 8
Saleh Ahmed | 0 | 1 | 2 | 0 | 0 | 3
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 5 | 0 | 5 | 0 | 13 | 23
Adam musa yagoub yousif | 0 | 4 | 19 | 0 | 0 | 23
Jok Kuol | 0 | 1 | 30 | 0 | 0 | 31
Mohammad Faizan | 0 | 2 | 19 | 0 | 0 | 21
Sreelal.t CT | 0 | 4 | 11 | 0 | 5 | 20
Waseem Ahemad . Khan | 0 | 1 | 18 | 0 | 0 | 19
Yahkoob Erachat | 0 | 1 | 15 | 0 | 0 | 16
Abu Sufian | 0 | 0 | 26 | 0 | 0 | 26
Ibrahem Mahmoud | 0 | 0 | 18 | 0 | 0 | 18
Malek Hosan | 0 | 0 | 11 | 0 | 1 | 12
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 1
Grand Total | 11 | 22 | 203 | 0 | 40 | 276

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 4
| Delivery Related | (blank) | 2
| | Day of Delivery - Status | 8
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 1
| | Delivery Status | 62
| | Reschedule Delivery | 3
| Product Complaint | (blank) | 6
| | Complaint outside Warranty | 1
| | Complaint within Warranty | 12
| Refunds and Cancelations | Cancelation | 4
| | Refund for Other reason | 2
| | Refunds after Return | 6
| | Return item not received | 3
| | Return Request Initiation | 4
Customer Services Total | | | 119
Mattress Related | Post-Sales | Product Complaints | 1
Mattress Related Total | | | 1
No Answer | (blank) | (blank) | 1
No Answer Total | | | 9
No Answer | No Answer | No Answer | 8
PreSales | (blank) | (blank) | 1
| Other Enquiry | Offers | 4
| | Payment Methods | 2
| | Promo Code | 1
| | Store Availability | 20
| | Using Shukran Points | 2
| | Website/App Issues | 3
| Policy Related | Delivery Cost | 5
| | Return Policy | 1
| Product Related | (blank) | 4
| | Combo | 1
| | Pricing | 2
| | Product Specification | 46
PreSales Total | | | 92
Grand Total | | | 221

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 13 | 1 | 0 | 1 | 0 | 1 | 16
Ankit Kumar | 7 | 0 | 0 | 1 | 0 | 0 | 8
Amir Aziz | 0 | 5 | 3 | 0 | 0 | 0 | 8
Amr Khalil | 0 | 3 | 0 | 0 | 0 | 0 | 3
Grand Total | 20 | 9 | 3 | 2 | 0 | 1 | 35

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Adam musa yagoub yousif | 2 | 1 | 0 | 0 | 0 | 2 | 5
Abu Sufian | 0 | 2 | 1 | 2 | 3 | 2 | 10
Ankit Kumar | 0 | 2 | 0 | 3 | 1 | 2 | 8
Mosab Mohammed Abdalla Nasreldin | 6 | 0 | 0 | 1 | 0 | 1 | 8
Waseem Ahemad . Khan | 3 | 1 | 0 | 0 | 0 | 1 | 5
Sreelal.t CT | 6 | 2 | 0 | 0 | 2 | 0 | 10
Mohammed Ali | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mohammad Faizan | 2 | 0 | 1 | 0 | 0 | 0 | 3
Jok Kuol | 3 | 0 | 1 | 0 | 0 | 0 | 4
Saleh Ahmed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 23 | 8 | 3 | 7 | 6 | 8 | 55

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 10 | 0 | 0 | 1 | 0 | 2 | 13
Murtaza Kutiyanawala | 1 | 1 | 0 | 0 | 0 | 1 | 3
Sreelal.t CT | 3 | 2 | 0 | 0 | 0 | 1 | 6
Mohammed Ali | 14 | 1 | 0 | 0 | 0 | 0 | 15
Waseem Ahemad . Khan | 0 | 2 | 0 | 0 | 0 | 0 | 2
Ali Mohamed Ahmed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 31 | 6 | 0 | 1 | 0 | 4 | 42

Please feel free to reach out for any further clarifications.