Subject: New Reply Received - Healthy Horizons
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 21 Jun 2021 02:19:23 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Healthy Horizons  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Yes correct</span></div>
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<div>From:<span lang="EN-US"> Wade Schrader &lt;[email-masked]&gt; <br><b>Sent:</b> Monday, 21 June 2021 10:41 AM<br><b>To:</b> Les Mills International &lt;[email-masked]&gt;; [email-masked]<br><b>Cc:</b> [email-masked]; [email-masked]<br><b>Subject:</b> RE: Healthy Horizons</span>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi Charlotte, </span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Schematic attached. EDID manager is a Bluestream SM11. </span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Christine, could you confirm the issue is the same as last time?</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Ie, the image on the projector drops out, the class keeps running on the iPad, then the image comes back on its own in the middle of the class?</span></div>
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<div class="MsoNormal"><span style="color:#1F497D">Thanks,</span></div>
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<span style="color:#1F497D">Wade Schrader | D: +612 8578 8296 | O: +612 9540 4000 | </span><a href="www.compactmonitor.com.au" rel="noreferrer"><span style="color:#0563C1">www.compactmonitor.com.au</span></a>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; <br><b>Sent:</b> Friday, 18 June 2021 4:59 PM<br><b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br><b>Cc:</b> Wade Schrader &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br><b>Subject:</b> Re: Healthy Horizons</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Christine,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>I can see that RPM started at 7.30am on Thursday, we'll investigate why this happened and get back to you. Wade, can you provide a schematic of the equipment connected within the studio please, including the make and model of EDID?</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Many thanks</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Charlotte<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4647" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4647</a> </span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Fri, 18 Jun at 11:43 AM <span class="separator">, Christine Gaby &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote: </span></span><span class="separator"></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;mso-fareast-language:EN-US'>Wednesday 10.30am Sprint.</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;mso-fareast-language:EN-US'>We also had a class randomly start at 7.30am Thursday (RPM) which was not scheduled on anything. We have no idea why that happened. </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>From:</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; <br><b>Sent:</b> Friday, 18 June 2021 8:06 AM<br><b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br><b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br><b>Subject:</b> Re: Healthy Horizons </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Christine,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Sorry to hear this.  Could you provide a time and date that the issue happened please and I'll take a look to see if there are any clues at the App end.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thanks</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Charlotte<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4647" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4647</a> </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Fri, 18 Jun at 10:53 AM <span class="separator">, Christine Gaby &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote: </span></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>HI All,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>This week we have gone back to stopping and starting at the start of classes.  We also had one class start and then stop altogether before starting again.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Wade has been down and has change a few connections which seemed to fix the problem for about a week.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Help!!</span></div>
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<b><span lang="EN-US" style='font-size:14.0pt;font-family:"Helvetica",sans-serif'>Christine Gaby</span></b><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<b><span lang="EN-US" style='font-size:14.0pt;font-family:"Helvetica",sans-serif'>Healthy Horizons</span></b><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<b><span lang="EN-US" style='font-size:14.0pt;font-family:"Helvetica",sans-serif'>Email: <a href="mailto:[email-masked]" rel="noreferrer"><span style="color:windowtext">[email-masked]</span></a></span></b><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<b><span lang="EN-US" style='font-size:14.0pt;font-family:"Helvetica",sans-serif'>Mobile: 0418 141 139</span></b><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4647