Subject: Ticket re-opened - [#4647] Healthy Horizons
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 21 Jun 2021 00:40:46 +0000

Hi Pritish Nandi,  Ticket “#4647 – Healthy Horizons” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4647 to view the ticket.  Ticket comment   
 Hi Charlotte,  

 

 
 Schematic attached. EDID manager is a Bluestream SM11.

 

 
 Christine, could you confirm the issue is the same as last time? 

 Ie, the image on the projector drops out, the class keeps running on the iPad, then the image comes back on its own in the middle of the class? 

  

 Thanks, 

  

 
Wade Schrader | D: +612 8578 8296 | O: +612 9540 4000 |
www.compactmonitor.com.au

 

 
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 From: Les Mills International <[email-masked]>
 
Sent: Friday, 18 June 2021 4:59 PM 
To: [email-masked] 
Cc: Wade Schrader <[email-masked]>; [email-masked]; [email-masked] 
Subject: Re: Healthy Horizons

 

   

 
 
 Hi Christine, 

 
 
 ​ 

 
 
 I can see that RPM started at 7.30am on Thursday, we'll investigate why this happened and get back to you. Wade, can you provide a schematic of the equipment connected within
 the studio please, including the make and model of EDID? 

 
 
 ​ 

 
 
 Many thanks 

 
 
 ​ 

 
 
 Charlotte 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4647  

 

  

 

 ​ 

 

 
On Fri, 18 Jun at 11:43 AM
, Christine Gaby <[email-masked]> wrote:

 

 
 Wednesday 10.30am Sprint. 

 

 

 
 
We also had a class randomly start at 7.30am Thursday (RPM) which was not scheduled on anything. We have no idea why that happened.

 

 

 

 

 
From: Les Mills International <[email-masked]>
 
Sent: Friday, 18 June 2021 8:06 AM 
To: [email-masked] 
Cc: [email-masked];
[email-masked]; 
[email-masked] 
Subject: Re: Healthy Horizons

 

 

 

 

 Hi Christine, 

 

 
 ​ 

 

 
 Sorry to hear this.  Could you provide a time and date that the issue happened please and I'll take a look to see if there are any clues at the App end. 

 

 
 ​ 

 

 
 Thanks 

 

 
 ​ 

 

 
 Charlotte 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4647  

 

 

 

 

 
 
 On Fri, 18 Jun at 10:53 AM
, Christine Gaby <[email-masked]> wrote:

 

 
 
 HI All, 

 

 

 

 
 
 This week we have gone back to stopping and starting at the start of classes.  We also had one class start and then stop altogether before starting again. 

 

 

 

 
 
 Wade has been down and has change a few connections which seemed to fix the problem for about a week. 

 

 

 

 
 
 Help!! 

 

 

 

 

 

 

 
Christine Gaby

 

 

 
Healthy Horizons

 

 

 
Email:
[email-masked]

 

 

 
Mobile: 0418 141 139

 

 

   

 

 

 
 
4647:859387

 

 

 

 
4647:859387

 

  

Attachments :
1. Healthy Horizons AV Schematic V1.pdf