Subject: Tech Support Candidate - Navneet Singh
From: Navneet Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 20 Jun 2021 00:20:56 -0400

| | Tech Support Test

Name | Navneet Singh
E-mail | [email-masked]
Phone Number | (70111) 99792
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida 137
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
EMM

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL | Analyst | | 15000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | The troubleshooting steps depends on the error on the screen. Generally I would try clearing the cache and cookies or even trying a different browser and also check if my internet connection is fine.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn On the bluetooh in speaker and mobile phone.
In the mobile scan for the device.
Click on the device name and connect.

What according to you makes you a good candidate for customer service or technical support job? | I have a 1.6 years of experience in the same field.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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