Subject: Tech Support Candidate - Siddharth Ranjan Singh Siddharth
From: Siddharth Ranjan Singh Siddharth <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Jun 2021 15:31:25 -0400

| | Tech Support Test

Name | Siddharth Ranjan Singh Siddharth
E-mail | [email-masked]
Phone Number | (+91) 898571721
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bhubaneswar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Capgemini India | Software Engineer | | 28000 pm
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | We will first clear the cache and cookies of the browser then close the browser and reopen again if fail we will try different browser if that work then we will reinstall the web browser which is having the error.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on bluetooth on both the devices
Go the settings in mobile select the bluetooth settings
Click on search for new device
Once you see your bluetooth speaker
Click over it and it will be connected

What according to you makes you a good candidate for customer service or technical support job? | As i am a technology enthusiastic i have a good skill of technical knowledge and i have worked for more than 1year for Capgemini India as L2 in technology support
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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