Subject: Tech Support Candidate - Anamika Garg
From: Anamika Garg <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Jun 2021 13:22:50 -0400

| | Tech Support Test

Name | Anamika Garg
E-mail | [email-masked]
Phone Number | (91) 7206750454
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ambala
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Intersoft Data labs | Tech support analyst | 18-06-2021 | 41, 399
Previous Employer 1 | Tech Mahindra | Tech Support Associate | 18-08-2020 | 23,699
Previous Employer 2 | IBM Daksh Concentrix | Operations executive | 03-07-2019 | 12,999

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check my website's link first than I will make sure that my internet is working fine. Also, I can go ahead and clear cache and cookies.
If all these steps didn't work I will restart my computer

Please list the steps to connect a Bluetooth speaker to your mobile phone.

My Bluetooth device should be on and available to pair
Now I will go under settings tab of my phone>> Bluetooth>> toggle it on>> Search for available devices>> After finding my device, will pair it

What according to you makes you a good candidate for customer service or technical support job?

A candidate should be patient enough.
Should be able to understand the issue quickly with empathy
Quick decision making power required.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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