Subject: Tech Support Candidate - Kushal Sethi
From: Kushal Sethi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Jun 2021 13:16:46 -0400

| | Tech Support Test

Name | Kushal Sethi
E-mail | [email-masked]
Phone Number | (91) 9468395760
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Shyplite | Sr. executive-IT admin | Currently working | 28000
Previous Employer 1 | Shearling Skins PVt ltd | IT Engineer | 11 jan 2021 | 20000
Previous Employer 2 | Team Computers | Trainee | 5 mar 2019 | 12000

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Some steps are mentioned below

1. Firstly I will check my internet connection if it is working fine then i will go to the next step otherwise firstly I will resolve my networking issue

2. i will update the date & time of my computer if problem is solved then ok  otherwise i will go to next step
3. I will clear cookies of my computer browser & remove the history of browser if problem is solved then ok otherwise I will go to the next step
4. i will check the same website on another browser if it working fine then i will  update or reinstall my old browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.firstly turn of the bluetooth of speaker & on the speaker
2. Then turn of the Bluetooth of mobile phone
3. Pairing mobile bluetooth with spear bluetooth
4 after pairing play the song on mobile & check bluetooth speaker is working or not

What according to you makes you a good candidate for customer service or technical support job? | Both
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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