Subject: Tech Support Candidate - Nitin Mishra
From: Nitin Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Jun 2021 12:25:24 -0400

| | Tech Support Test

Name | Nitin Mishra
E-mail | [email-masked]
Phone Number | (91) 7248780778
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | kanpur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Byjus | Business Development | 01/01/2021 | 25000
Previous Employer 1 | I-Energizer | Executive | 01/04/2020 | 23000
Previous Employer 2 | Tech Mahindra | Associate | 01/13/2020 | 13000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) I will check if my internet is working fine

2) I Will close the browser and will try to open the website again.

3) I will clear the cookies of the browser and will try to open the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Power on the speaker

2) Turn the bluetooth On for the mobile

3) Search for the Speaker in bluetooth available connections and then connect it .

What according to you makes you a good candidate for customer service or technical support job?

I always try to give 100% customer satisfaction so the customer would not contact us back for the same case/issue.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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