Subject: Tech Support Candidate - MD Kamran Hassan
From: MD Kamran Hassan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Jun 2021 10:09:10 -0400

| | Tech Support Test

Name | MD Kamran Hassan
E-mail | [email-masked]
Phone Number | (91) 9560418703
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Sr. Technical support Associate | 10 July 2021 | 34500/month
Previous Employer 1 | Wipro Ltd. | Sr. Associate | 14 April 2021 | 25000/month
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I need to rectify what is the error, Whether it is due to my internet connection or or not, if it is stable then I'll first try to open the same link on different web browser if it is still not working fine then I will clear the cache, cookies and all the history of browsing internet that might fixes the concern. If in case it is causing trouble i'll try to operate on my phone if working fine then there is issue with the web browser or laptop Internet settings then even if still causes difficulty in opening of website on the phone then might have two possibility either the server is down or my wifi configuration setting causing trouble, so i'll try to switch networks on phone from wifi to mobile data to make it work, So these will be my first priority troubleshooting steps.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | on other device like (Alexa or mobile/portable speaker) I'll start searching for nearby mobile device then on our mobile phone go to settings then Bluetooth option then search for available networks, such that our Bluetooth network will show over there    and then connect
What according to you makes you a good candidate for customer service or technical support job? | "Customer First" is a mantra for any Organization to succeed in its business. I follow this mantra.  Being responsive with positive attitude, taking accountability & ownership, understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the Customer realizes would definitely differentiate you from others.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |