Subject: Tech Support Candidate - Prabhav Awasthi
From: Prabhav Awasthi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Jun 2021 09:34:54 -0400

| | Tech Support Test

Name | Prabhav Awasthi
E-mail | [email-masked]
Phone Number | (91) 7290840749
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Saket  (South Delhi)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Routing and switching

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Shyam spectra | Executive engineer | | 20000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First i will Restart my computer.
2. Check the network connection properly using ping command.
3. Then check ndtv website is down for everybody or only i cannot use it.
4.Try clearing  firefox cookies and cache memory
5. To check the Dns of device is it function properly because it can converted ip address to domain name.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open the bluetooth of our mobile.
2. Press the button on the bluetooth.
3. Scan the bluetooth devices on our mobile phone.
4. Find the bluetooth name on the phone and then pair it to the bluetooth device.
5. Now bluetooth is ready to connect.

What according to you makes you a good candidate for customer service or technical support job? | Today's mostly problems arrives for our customer is to computer related or internet related so as a employee we have know about technical knowledge about the computer for which we can solve the query of ths customer and its a very intresting job because of learning scenario you can learn and achieve knowledge on daily bais.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |