Subject: Tech Support Candidate - Lucas Francis
From: Lucas Francis <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Jun 2021 06:51:33 -0400

| | Tech Support Test

Name | Lucas Francis
E-mail | [email-masked]
Phone Number | (91) 8126535179
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Pitampura
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | KT Telematic and Financial Solution | Customer Service Associate | june 5th | 22000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. if we are getting a error message on a particular website, it this case there can be a problem on the website        OR
2. if we are getting this issue, so we must try clearing cookies or other side data or else clear the browsing history so that if might get resolved

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. first we have to switch on the bluetooth speaker.
2. then turn on the mobile's bluetooth.
3. after we are done with both the things, then we have to pair the speaker with the mobile.
4. at last when its paired so it automatically gets connected.

What according to you makes you a good candidate for customer service or technical support job?

In Customer Service, The ideal candidate tends to be passionate about their work and get a lot of enjoyment and pleasure out of it

In a Tech Support, An applicant should have technical skills and strong customer service skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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