Subject: Tech Support Candidate - Nitin Kumar
From: Nitin Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Jun 2021 06:17:32 -0400

| | Tech Support Test

Name | Nitin Kumar
E-mail | [email-masked]
Phone Number | (91) 7027145500
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dharuhera
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vserv Infosystem | Desktop engineer | 30 april 2021 | 16k
Previous Employer 1 | Net connect | Desktop engineer | 31 march 2019 | 16k
Previous Employer 2 | Elegant | Desktop support engineer | 31 december 2018 | 10k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check URL is correct or not
2. Internet connectivity in the system.
3. Check user has rights of mentioned site.
4. Entry the DNS of mentioned site in Host file.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Power ON the bluetooth speaker.
2. Turn ON bluetooth of mobile.
3. Search for available bluetooth devices.
4. Connect with the name of bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | I worked as a service desk engineer in Honda where I provide technical support to customers via call, email, remote support.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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