Subject: Tech Support Candidate - Aditya Goel
From: Aditya Goel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Jun 2021 06:11:32 -0400

| | Tech Support Test

Name | Aditya Goel
E-mail | [email-masked]
Phone Number | (91) 7838961630
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bhangel noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Active directory,ms office Outlook

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL | Associate | | 18500
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will open the new tab and check whether the link is working or not
Secondly if this will not work then I will change my browser, example- if I am using Chrome I will switch to edge or IE and then try
Thirdly I will clear all the cache and cookies of the browser
Fourtly I will check the proxy settings of the browser
Lastly I will reboot my machine and then try the website is working or not

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly I will open the bluetooth in my phone and will check the name and password
Secondly I will open the speaker and will connect via my phone name/bluetooth name
Thirdly I will accept the request on my phone and pair my Mobile phone to the speaker

What according to you makes you a good candidate for customer service or technical support job?

I am currently working from home for hcl from the beginning only, I haven't done buddy up with the experienced colleague to learn the things, I directly went into the production and I am doing quite good.
Secondly I am very punctual and dedicated towards my work , I can say this because I am always logged in before time and dedicated I can say that because I haven't taken any week day leave from my office.
Thirdly I am a quick learner and I adapt the things very quickly.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |