Subject: Tech Support Candidate - Manish prashar
From: Manish prashar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Jun 2021 06:07:23 -0400

| | Tech Support Test

Name | Manish prashar
E-mail | [email-masked]
Phone Number | (+91) 9991159747
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Saharanpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Linux
JAVA SQL

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Linc digital systems | Technical Support Engineer | Feb 2021 | 23000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Open a tab and see if I can open another another website
if another website is also not working then will check the connectivity.
Then try to open it on another Browser
if it is also not working, then it is happening in all Browsers
Then will delete Cookies and Cache

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the Bluetooth Speaker
Open setting app
Turn on Bluetooth and navigate the device
Then select pair to pair with the Bluetooth speaker

What according to you makes you a good candidate for customer service or technical support job?

Communication skills
Problem solving ability
Understanding the Customer need
good knowledge about Your system
Team management
Coordination between team members

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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