Subject: Tech Support Candidate - Gajendra Singh Rathore Gajendra
From: Gajendra Singh Rathore Gajendra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Jun 2021 05:52:07 -0400

| | Tech Support Test

Name | Gajendra Singh Rathore Gajendra
E-mail | [email-masked]
Phone Number | (+91) 7010503439
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gwalior
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Verificient Technologies | Product Support Specialist | Currently employed |
Previous Employer 1 | Teleperformance DIBS | Technical Support Executive | August 30,2020 |
Previous Employer 2 | Infosys BPM Ltd | Technology Support Executive | July 25,2019 |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If I am trying to open the website and I get and error the will check below details:
- Check whether have active internet connection or not, or we can just reboot the modem and make sure all connections are good.
- If we have internet then check the ethernet cable is connected/Wifi is connected or not
- If Wifi/Ethernet is connected then check for updates available for the network driver and then restart
- Even after restarting it won't work and modem is getting all the necessary internet input then we can call internet service provider to check if there is any issues from there end.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

-Turn on the bluetooth speaker and the put it in pairing mode
- Switch on the bluetooth of mobile phone
- Search for the bluetooth speaker and then connect with it.

What according to you makes you a good candidate for customer service or technical support job? | - One should be an active listener and always let the customer complete his issues first eventhough he knows the fix from beginning because then customer felt that he has been heard and got the resolution which is better customer experience and if one is not aware of the issue he should empathize with customer and let him know that we will try our best to help him and if he can't help him should try to provide an alternative which can help customer to get his issue fixed.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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