Subject: Tech Support Candidate - Vinay Kumar
From: Vinay Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Jun 2021 05:49:09 -0400

| | Tech Support Test

Name | Vinay Kumar
E-mail | [email-masked]
Phone Number | (+91) 8699402331
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Rohini sector 3, Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Vigour India mobile Pvt Ltd | Sales Team Leader | Feb,2021 | 25000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) First i will check if I'm connected to internet or not.
2) If that's not working then i will restart my pc.
3) Then i will check if the site server is not down by opening on other computer.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First turn on the bluetooth speaker then turn on the bluetooth in the mobile phone then search the correct device to connect, after that select the correct device.
What according to you makes you a good candidate for customer service or technical support job? | Because I'm a technical geek person and very fond of learning about the new technologies coming every day.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |