Subject: Daily performance summary for LiveSalesman team for Jun 17th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 18 Jun 2021 09:01:09 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 17th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Ibrahem Mahmoud | 0 | 0 | 39 | 0 | 0 | 39
Amr Khalil | 10 | 0 | 0 | 0 | 0 | 10
Javed Aslam | 0 | 0 | 4 | 0 | 0 | 4
Yahkoob Erachat | 0 | 0 | 1 | 0 | 0 | 1
RAMI KASSAM | 0 | 0 | 3 | 0 | 0 | 3
Waseem Ahemad . Khan | 0 | 2 | 3 | 0 | 9 | 14
Jok Kuol | 0 | 5 | 12 | 0 | 5 | 22
Amir Aziz | 10 | 0 | 0 | 9 | 0 | 19
Abu Sufian | 0 | 2 | 33 | 0 | 0 | 35
Adam musa yagoub yousif | 0 | 4 | 22 | 0 | 0 | 26
Mohammad Faizan | 0 | 2 | 15 | 0 | 0 | 17
Saleh Ahmed | 0 | 2 | 7 | 0 | 0 | 9
Malek Hosan | 0 | 0 | 4 | 0 | 0 | 4
Mohd Iqbal | 0 | 0 | 9 | 0 | 2 | 11
Sreelal.t CT | 0 | 0 | 3 | 0 | 13 | 16
Niren Dsouza | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0 | 0 | 1 | 1
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 2 | 2
Radhika Jawle | 0 | 0 | 0 | 0 | 1 | 1
Grand Total | 20 | 17 | 155 | 9 | 33 | 234

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 1
| Delivery Related | Day of Delivery - Status | 2
| | Delayed Delivery (Furniture) | 1
| | Delivery Status | 60
| | Partial Delivery | 2
| | Reschedule Delivery | 3
| Product Complaint | (blank) | 3
| | Complaint outside Warranty | 1
| | Complaint within Warranty | 16
| Refunds and Cancelations | Cancelation | 2
| | Refund for Other reason | 4
| | Refunds after Return | 2
| | Return item not received | 1
| | Return Request Initiation | 3
Customer Services Total | | | 101
Mattress Related | Pre-Sales | Product Query - Size/Material Etc. | 1
Mattress Related Total | | | 1
No Answer Total | | | 11
No Answer | No Answer | No Answer | 11
PreSales | Other Enquiry | (blank) | 1
| | Offers | 6
| | Payment Methods | 4
| | Store Availability | 18
| | Store Location | 1
| | Website/App Issues | 5
| Policy Related | Delivery Cost | 5
| | Delivery Time | 2
| Product Related | Pricing | 5
| | Product Specification | 41
PreSales Total | | | 88
Grand Total | | | 201

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 0 | 0 | 0 | 1 | 0 | 0 | 1
Hasan Nour | 13 | 9 | 0 | 0 | 0 | 0 | 22
Amir Aziz | 11 | 0 | 0 | 0 | 0 | 0 | 11
Amr Khalil | 9 | 0 | 0 | 0 | 0 | 0 | 9
Grand Total | 33 | 9 | 0 | 1 | 0 | 0 | 43

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Adam musa yagoub yousif | 2 | 0 | 0 | 0 | 0 | 4 | 6
Abu Sufian | 3 | 2 | 1 | 6 | 2 | 1 | 15
Sreelal.t CT | 5 | 2 | 1 | 1 | 0 | 1 | 10
Ankit Kumar | 1 | 0 | 0 | 0 | 0 | 1 | 2
Mosab Mohammed Abdalla Nasreldin | 3 | 1 | 0 | 1 | 0 | 1 | 6
Mohammad Faizan | 1 | 0 | 0 | 0 | 1 | 0 | 2
Waseem Ahemad . Khan | 2 | 1 | 0 | 1 | 1 | 0 | 5
Jok Kuol | 2 | 0 | 1 | 0 | 0 | 0 | 3
Saleh Ahmed | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 22 | 6 | 3 | 9 | 4 | 8 | 52

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 4 | 2 | 2 | 0 | 1 | 3 | 12
Murtaza Kutiyanawala | 1 | 0 | 0 | 0 | 0 | 1 | 2
Sreelal.t CT | 8 | 0 | 0 | 0 | 3 | 0 | 11
Mohammed Ali | 9 | 2 | 0 | 0 | 3 | 0 | 14
Jok Kuol | 3 | 0 | 0 | 1 | 0 | 0 | 4
Ali Mohamed Ahmed | 0 | 1 | 0 | 0 | 0 | 0 | 1
Radhika Jawle | 0 | 1 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
RAMI KASSAM | 1 | 0 | 0 | 0 | 0 | 0 | 1
Waseem Ahemad . Khan | 5 | 0 | 0 | 0 | 0 | 0 | 5
Mohd Iqbal | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 33 | 6 | 2 | 1 | 7 | 4 | 53

Please feel free to reach out for any further clarifications.