Subject: English Language Test - Lucas Francis
From: Lucas Francis <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Jun 2021 09:51:40 -0400

| | Foreign Language Screening Test

Name | Lucas Francis    /  (91) 8126535179    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,
The order that you placed 14 days back and it was to deliver the same day but due to some of important reason that your address wasn't the same that you filled while placing the order. So please fill the correct address and let us know.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer
first of all we are sorry for the inconvenience that is caused to you. but due to covid 19 we were left with a small number of staff. and its about the scratch on the TV cabinet, we guarantee you that we will replace it with a new one as soon as possible

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