Subject: English Language Test - Rk Ritu
From: Rk Ritu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Jun 2021 04:23:34 -0400

| | Foreign Language Screening Test

Name | Rk Ritu    /  (+91) 8787500470    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sir/Ma’am
You have order a hand bag 14 days back. The order was shipped by us, and handed over to courier company same day when the order was place. The courier tried to deliver the order to you, but your address as per the courier was worng. Kindly update your address.
We are really sorry for the convenience.
Thank you,
Rk Ritu

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Apology for the same.
Our team will get back to shortly with a solution.

And thansk for writing to us.

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